Support Advisor

Following its acquisition by CGA, CPL Online are looking for a support advisor to continue to give our best in class service providing support to clients and supporting the existing team in the next, exciting phase of business growth.  The purpose of role is to provide an accurate, timely and effective customer service within the Support Department.

Objectives of the role:
  • Understanding and interpretation of customer queries over the phone and by email
  • To be able to respond to and resolve customer queries in an effective and timely manner over the phone and by email
  • Escalate any unresolved queries to the relevant department
  • To identify any re-occurring customer issues, and escalating these to the relevant department
  • Ensure all client activity is delivered within required quality standard framework
  • Use internal IT systems to track, monitor and report on client activity, escalating to relevant departments
  • Create and maintain effective relationships with internal customers, team and colleagues
  • Data inputting and maintenance of database
  • Organise, manage and log all queries, preparing documents as required
  • Any other reasonable duties as requested

To be a good client Support Advisor at CPL, you’ll need: 

  • Have effective written and verbal communication skills
  • Be able to manage and prioritise work in an organised manner
  • Possess excellent IT skills with an extensive knowledge of using Microsoft Word, Excel and Outlook
  • Have strong attention to detail
  • Have a positive, confident and professional attitude
  • Have an excellent telephone manner